General Terms and Conditions

These Terms and Conditions set out the rules for use of our platform and the relationship between us and our users. We provide a clear operational framework for account use, payments, promotions and dispute handling. By using our services you agree to follow these terms and any additional rules published on the site.

Account responsibilities

Each player is responsible for maintaining the confidentiality of their account details and password. We expect users to keep login information secure and to notify us immediately if they suspect unauthorised access. Account holders must ensure that all information provided is accurate and up to date. We may suspend or close accounts where fraudulent activity, breach of these terms or suspicious behaviour is detected.

Eligibility requirements

To open an account you must meet our minimum eligibility criteria, which include being of legal age for gambling in your jurisdiction and able to form a binding contract. We reserve the right to refuse registration or to close accounts where eligibility cannot be confirmed. Account verification may be required before deposits are accepted or withdrawals are processed.

Acceptable platform use

Users must not use the platform for any illegal purpose, for money laundering or to circumvent checks and limits. Any attempt to manipulate games, use multiple accounts, or exploit system errors may lead to account restriction and forfeiture of funds. We expect fair and honest play and may take action where activity indicates collusion, abuse or systematic exploitation.

General bonus and promotion rules

Promotions are subject to specific terms that apply in addition to these Conditions. We may require that offers are claimed via the cashier or a promo page and that qualifying deposits or play follow the published rules. We reserve the right to vary, suspend or withdraw promotions and to refuse bonus awards where we believe terms have been breached or abuse has occurred. Wagering requirements, game contributions and eligible payment methods are defined on each promotion page.

Deposits and withdrawals

Payments and verification

All deposits and withdrawals must use methods approved in your account. We may place limits on payment types and amounts and require identity and source-of-funds checks before processing withdrawals. Withdrawals are subject to verification and may be delayed while checks are completed.

Limits and holds

We may impose deposit, loss and withdrawal limits for responsible play or risk management. We may also place holds on funds where an investigation is required. Where account limits are requested by a player, we will implement them in accordance with the account settings available.

Dispute resolution

If you have a complaint about our service you should contact customer support in the first instance. We will investigate concerns and aim to resolve disputes promptly and fairly. If an internal resolution is not possible we will outline further steps and any independent dispute options that may be available.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. We will notify users of material changes by posting the revised terms on the site or through account communications. Continued use of the platform after a change indicates acceptance of the new terms. If you do not accept a change you should close your account in accordance with our account closure process.